you for visiting HairLoss.com.
great pride in offering quality products on our website.
Our ultimate goal is that you are completely
satisfied with any purchases you make from our website.
We offer hair loss solutions and products in three categories: Conceal, Repair and Regrow.Products in the "Conceal" category are intended to provide an immediate solution for hair loss sufferers by adding fullness to thinning hair and by concealing bald patches. Products
within the “Conceal” category may be returned within 30 days of purchase.
Please follow the guidelines and instructions
detailed within product’s description area.
in the “Repair” category are intended to provide a transitional solution to
hair loss sufferers by improving and repairing your hair’s condition by adding
body and elasticity to protect against unwanted hair breakage.
ask that you try products in the “Repair” category for at least 60 days before
deciding if you want a refund.
Why?Dull and damaged hair takes time to
replenish and rebuild, and you may not experience optimum results in thirty
days or less.
Please follow the
guidelines and instructions detailed within each product’s description area.
in the “Regrow” category are intended to provide a long-term solution to hair
loss sufferers by slowing the process of hair loss and promoting hair regrowth.
You should understand that our “Regrow” products require a twice-daily
application on a long-term basis to achieve maximum effectiveness.
And, the “Regrow” products may have varying
results for different individuals.
why we as ask that you try our “Regrow” products at least six months before
deciding if you want a refund.
you are not fully satisfied with the results of our “Regrow” products at the
end of six months, we will gladly provide a full refund.
Please follow the guidelines and
instructions detailed within each product’s description area.
gladly accept returns on all
eligible products (see below). We do not sell refurbished or previously owned
products therefore, in order to return these products to the manufacturer, a 18%
restocking fee will be applied for all returned merchandise. Once the
restocking fee is applied, remaining balance will be refunded to the payment
method submitted with your original order.
may take 4-5 business days for your exchange/return to reach the Hairloss.com
facility. Once it is received and inspected (usually within 2 business days of
receipt) your refund will be processed and automatically applied to your
original payment method. Please note that, depending on your credit card
company, it may require an additional 2-10 business days for your credit to
post to your account.
Exchange or Return Product Eligibility
- In original, factory condition
(unaltered, unworn, undamaged, and with tags attached) and in original
- Odor-Free (Any odors on the
product will render the product ineligible for exchange)
- Item(s) must be returned within 30
days of receiving your original order.
- Costume wigs, last call or
clearance items, discontinued items, care products, accessories, liquids,
special order items and wholesale orders.
your product is ineligible for exchange or return, we will email you the option
- Returning the item(s) to you at
Ineligible item(s) will be automatically donated 30 days
Our Order Cancellation Policy
We know it
Sometimes, you order something
online that you really didn’t mean to get and/or you simply changed your mind.
If you decide to cancel your order for any reason, simply
submit your request via email to firstname.lastname@example.org. Cancellation requests must include the following information:
- First and Last name of customer who placed order.
- HairLoss.com order number
- Email address of customer
- Reason you're requesting a cancellation
This information must be identical to the
information originally submitted on your order. Please provide phone number so
that we may contact you if we have questions in regards to canceling your
Every effort will be made to accommodate your request to
cancel your order. If you email your
request prior to the order being billed and shipped, no products will shipped
and you will not be charged.
However, in the event that your
order was shipped prior to you sending a cancellation request, you will be
required to return the products for a refund (less shipping), using the
for making a return and request for refund.
Contact our customer service team
via email (email@example.com) to
request a Return Merchandise Authorization (RMA). You will receive an email reply with a RMA
#, which is to be included on your return shipping label. Shipments without a
RMA will not be accepted for returns.
Products returned for refunds must
be in good condition and in the original packaging. Products showing damage, or products which
have been opened and/or partially used will be not be considered for refunds
under this policy.
We must receive all items no later
than 30 days from the date your cancellation request was received. Failure to follow these policies may result in
partial refund or no refund.